As one who has entered the age of technology kicking and screaming, I have to admit that it has brought me many benefits. I can work from home, which indeed I would not have dreamt of thirty years ago; in fact, I can work from anywhere in the world that I want.

I can also keep up much more easily with friends that I have made around the world over the years and there is no excuse not to stay in touch when it can be done at the press of a mouse. However, there is one niggle that remains, and that is the way people who are much more au fait about technology talk to us non techies.

When you speak to computer salespeople or internet service providers, they naturally are experts at what they do and assume that everyone else is too. They talk quickly and in jargon completely unknown to me and within a matter of seconds I am lost and have given up the ghost.

All I ask from the experts is, please treat us non-techies gently and don't always assume that we know what you are talking about, a bit of plain English would not go amiss. I may not know the ins and outs of a computer, but it does not make me stupid nonetheless.